1. What is the cancellation policy?
Cancellations can be made for a 100% refund at any time before the “decision date” of a class running or not. The decision date relates to whether the class has received enough enrollment or not. You can find the decision date on the class page, and it’s typically a few days before a class is scheduled to start. A class is going to run when the enrollment in the class has passed it’s minimum requirement by the “decision date,” or the instructor can also decide to run the class, even if it is below minimum enrollment on the “decision date.” If a class has not reached its minimum enrollment requirements and the instructor decides not to run the class by the decision date, you will automatically be notified and receive a 100% refund.
If you are not satisfied with a class after the first session, please notify us and the instructor as our policy is either a prorated or 100% refund, depending on the length of the class.
Refunds will not be provided for students that have to be removed from a class for behavioral reasons.
2. Who do I contact about class questions or problems?
You should contact the Instructor for any questions or about any issues with their class (including issues with connecting on Zoom). Live Classes Online is a host for the classes, but the classes are the property of the Instructors themselves. However, we appreciate if you can send us feedback on your experiences (whether positive or negative) to firstname.lastname@example.org so we can take the info into account for future planning or if you need further help.
If you are having trouble with any of the Live Classes Online sites (www.adultclassesonline.com, www.kidclassesonline.com, www.summercamponline.com) please contact us right away at email@example.com or 302-689-3715.
3. What is the Kid Classes Online and Summer Camp Online student behavior policy?
Instructors must follow a three strike policy for children to ensure safety in their online classes. First problem from a student will get a warning from the instructor. Second problem will entail a phone call to a parent from the Instructor to discuss how to improve the situation, and make sure that every attempt is made at making the class work for that student. Third problem will be a removal from the class. Not doing so comes at the expense of all the other students enrolled.